Payments are taken securely through Stripe. You can pay with all major credit and debit cards, Apple Pay, Google Pay or Klarna. You don’t need an account with any of them.
Your card details are encrypted and handled by Stripe – G.H.Q. Spirits never sees or stores them. If you have any questions about paying, please email us at [email protected]
All prices include VAT at 20%.
Free UK delivery on every order – no minimum spend.
Standard delivery within 3-5 working days – FREE
Orders are despatched by Royal Mail or courier, and every bottle arrives gift-boxed.
Deliveries to the Channel Islands, Isle of Man, Highlands, Scottish Islands or Northern Ireland may take longer than 5 days.
Christmas: please order by 21 December for delivery before Christmas.
Collection by prior agreement – FREE
This service is reserved for friends, family and those living very close to Strathdon, AB36. Please email us at [email protected] to arrange. Collections will be at a time suitable to both parties and no specific time can be guaranteed.
Please note: we do not despatch or deliver at weekends or on public holidays and are unable to deliver to PO Box addresses. You must be 18 or over to order, and a signature from someone aged 18+ may be required on delivery.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days, starting from the day after you receive the goods. To cancel, just email us at [email protected] with your order number – you don’t need to give a reason.
Once you have told us you are cancelling, please return the goods within 14 days. Bottles must be unopened and in their original condition. We will refund the price of the goods and the original standard delivery charge (if any) within 14 days of receiving the goods back. You are responsible for the cost of returning the goods unless they are faulty.
If we have arranged to collect the goods from you, we reserve the right to recover the cost of collection.
If your goods are simply unwanted and you contact us after the 14-day cancellation period, we will be happy to offer an exchange to the value of the goods within 28 days of you receiving them. G.H.Q. Spirits does not cover the cost of returning goods.
Please let us know you intend to return the goods by emailing [email protected]. Items must be unopened and in perfect resaleable condition, with a valid order reference. After 28 days we may refuse exchanges of unwanted items.
Should you have any issues with your order, please contact us via email at [email protected].
This policy does not affect your statutory rights.
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact us via email at [email protected]. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.
Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Where goods are believed to be faulty, please notify us of your intent to return the goods by email. All goods believed to be faulty will be required for Quality Review. Once this item(s) has been received, a Quality Review Investigation will take place which can take 5-7 working days to complete. Correspondence will be made directly with the customer.